Reputation monitoring software that tells you when a new review lands
Reviews arrive on G2 at night, on Google on a Sunday and in the App Store right after a release. TestimonialScraper is reputation monitoring software that watches every public source for your brands, sends an alert or a digest when something new appears and flags critical reviews early, so your team answers on the source site while the conversation is still fresh.
One feed for every review about every brand
Logging in to ten review sites every morning is not a process. TestimonialScraper checks your sources on a schedule and collects every new review in one feed, with the rating or sentiment, the author as published and a direct link to reply on the original site.
- New review alerts by email the moment a refresh finds them
- A daily or weekly digest for people who prefer one summary
- Critical reviews flagged at the top of the feed
- Strong new praise flagged as ready for your widgets
- Many brands monitored from one agency workspace
How monitoring works day to day
Pick the brands and sources to watch
Add each brand and confirm its public profiles on Google, G2, Capterra, Trustpilot, the App Store, Google Play, Reddit, X, LinkedIn and YouTube.
Set who gets told and how
Choose instant alerts, a daily digest or a weekly digest for each person and each brand. A support lead may want every critical review, a head of marketing only the weekly summary.
Read the feed
Each new review shows its source, rating where the site has one, a sentiment tag and the topics it mentions such as onboarding, billing or support.
Respond on the source site
TestimonialScraper does not post replies for you. One click opens the original review where your team answers in its own words, and you mark the review as handled.
Turn good news into proof
Strong new praise goes straight to the approval queue of your widgets, so monitoring and the social proof widget work from the same data.
How often each plan checks your sources
| Plan | Brands | Refresh | New review alerts and digests |
|---|---|---|---|
| Brand | 1 | Weekly | Weekly summary in the app |
| Growth | 3 | Daily | Daily summary in the app |
| Agency | 15 | Daily | Email alerts and digests, client reports |
| White Label | 50 | Every 6 hours | Email alerts and digests, client portal |
Teams that need alerts by email pick Agency or White Label. A brand with very active app store reviews often chooses White Label for the 6 hour refresh.
Spot the bad review before it spreads
A critical review left alone for two weeks becomes the first thing a prospect reads. Monitoring shortens that gap. The feed groups critical reviews by topic, so you notice when three people mention the same billing problem in one week, and the person who owns that problem gets the alert, not the whole team. Customer success leads use the same feed to spot promoters, and agencies use it to show clients what changed this month. If your main goal is curating and publishing rather than watching, read about review management tools. Agencies running many clients can see how workspaces and reports fit together on the agencies page.
Monitoring questions
Do you reply to reviews for us?
No. Replies stay with your team on the source site. We open the original review for you and keep track of which reviews are handled.
Which sources are monitored?
Every source connected to the brand, including Google reviews through official place data, G2, Capterra, Trustpilot, the App Store, Google Play, Reddit, X, LinkedIn and YouTube.
How do you decide a review is critical?
Low star ratings count first. On sources without stars we read the wording and tag clear complaints. You can change the tag on any review.
Can each client get its own report?
Yes. Agency and White Label build client reports with new reviews, critical items and the strongest new quotes for each brand, and White Label shows them in a client portal on your domain.
Do digests include reviews that were deleted?
No. A review removed at the source is marked as removed on the next refresh and drops out of digests and widgets.
Know about every new review
Connect your sources and let the next review come to you.